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With 6 years’ experience from administrative positions and customer support service in the travel and leisure industry, I have gained valuable knowledge about maintaining positive client relations and working with demanding business operations.
In my current job as a technical support agent at Wipro Limited in Bucharest, I provide technical and functional support to travel agents Among many areas of responsibility, I answer inquiries related bookings, ticketing, airline fares and pricing. Using Access Now software solutions, I ensure the documentation of all the incidents and keep contact with the customers until the cases are solved.
Moreover, I provide front line technical support such as investigating connectivity issues with client systems, software installation or non-standard configurations.
What I have particularly learned in this function is the importance of maintaining close client relations, and to finding and researching solutions to often complex technical issues.
As an Accounting Administrative Assistant for a property management company in 2018 in Palma de Mallorca Spain I performed a number of accounting duties like processing payments and creating regular financial reports for the management team.
And as a recruitment officer for PHH Dienstleistungen based in Hamburg Germany, I was involved in a freelance recruitment project, where among other tasks I was in charge of organizing travel arrangements for staff, post adds on the job market,interview candidates.
This job particularly required a strong sense of team-work skills, and finding collaborative human resource solutions to cater for the clients in Germany
Meanwhile, as an Airport representative at TUI Travel I was coordinating transfers, organizing airport paperwork often requiring high speed re-organizing on short notice, solving guests’ complaints and actively react to large scale situations including flight delays and cancellations. This job required strong problem-solving, while providing professional client support in often time sensitive and stressful situations.