Annamel Grace A.

A 7-year virtual assistant bringing top-notch skills in managing Shopify and eBay stores. I am an honest, reliable and resourceful worker. I love learning new skills to be a better virtual assistant. I welcome challenges as they motivate me to explore and learn something new. I am currently focusing on servicing Shopify stores and doing customer services thru the Gorgias platform. I believe that for an e-commerce store to be successful, excellent customer service is vital. To be effective in my role, I have to be savvy in Shopify tasks including: • Order invoice creation • Editing and updating order details • Issuing a partial and full refund • Order cancellation • Discount application • Creating gift cards and discount coupons • Uploading tracking information As for my eBay experience, I have a front to backend knowledge in managing an eBay store. I have been trained to do these tasks: • Product research • Product Listing • Order fulfillment • Price matching with suppliers • Order cancellation • Customer service • Sales tracking thru Google spreadsheet I am familiar with using these platforms and apps: • Gorgias • ShipHero • Slack • AfterShip • Returns Loop • Yaballe • DSM Tool • Profit Scraper • CHILI Hunter • SaleFreaks