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Customer RepresentativeApr 2015 - Jul 2016 (1 year)
Live Chat technical support - solve customer inquiries and technical issues Tested brand pages, games translations for errors and reported in specific program. Assisted in training and supervised shifts and reported quality control of chats and couched agents to improve procedures and soft skills.
customer supportJun 2011 - Jan 2016 (4 years)
Customer representative offering technical support in English and Spanish for specific company software and internet connection. Assisting customer in a timely and friendly manner in find the best resolution for their technical or billing difficulties or issues. During the years spent I have gained key knowledge in offering a great customer experience, and also developed good soft skills even in delivering hard messages.
Bachelor2009 - 2012 (3 years)
ECDL - European Computer Drivers Licence (2008)ECDL
- Certifies the capability to use Microsoft Package (Word, PowerPoint etc), and also use the internet and software skills
US English Level 198%
Conectat(ă) pe Facebook
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