Diana M.

I have been working as a Virtual Assistance for 7 years and in Customer Care, for 3 years I have worked for companies like Verizon, Amazon, and Housecall Pro and Insurence like AAA. I have experience working in the field, where I used my skills in multitasking and staying organized. I am proficient with basic computer software and phone systems. My interpersonal, problem-solving, and leadership skills are excellent. I established, developed, and maintained positive business and customer relationships. I learned about the operations of the company's customer care department by reviewing customer or client accounts and providing updates and information about billing, shipping warranties etcetera. My ability to stay calm in stressful situations allows me to meet strict quotas while guiding callers through troubleshooting or navigating their account information on your website or product/service offerings. My strong grasp of your company's products/services and customer service policies ensures that clients will receive quality customer service every time they interact with me as an employee of your company! My fluency/professional proficiency in English-Spanish allows me to translate between these two languages when necessary