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Membru din 24 mai 2018
Customer Service Representative with over 3 years of experience in a call center setting, including sales, tech support, and customer care. PROFESSIONAL EXPERIENCE Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services Trained two new employees in how to use Kayako, entering customer data and organizing customer interaction logs Received an average 85% customer satisfaction rating to date, 15% higher than company average Research complicated cases without prompting to provide more comprehensive service to customers Suggested a new tactic to persuade canceling customers to stay with the company, resulting in a 5% decrease in cancellations.
- N/AProiecte finalizate
- N/AConform bugetului
- N/ALa timp
- N/ARata de angajare repetată