Darshana C.

Completed MCS (Master In Computer Science) from Pune University with first class with distinction. She is working with Atos India Pvt Ltd from April 2013. • Have above 5.5 years of experience in analysis, design, development, implementation and management of SDLC. (2 years of experience as IT consultant and more than 4.0 years of experience in Atos as Associate Consultant in ITIL). • Worked in esteemed organisation like Infinity Solutions Pune as consultant and technical expertise to deliver the end to end service. • ITIL V3 Expert qualified consultant working in Atos Origin and Managing Operations and Service Management people, processes and technology, aligning my work with the ITIL framework. • I have worked for over 3 of years in Telecoms and IT Operations and progressed into Service Management managing multiple processes which include Incident, Problem, Change and Availability Management with a view to providing best practice and customer service excellence. I have almost 3 years of experience in writing powershell script and in Automation. I have extensive knowledge in Microsoft's azure.