Aaron P.

OBJECTIVE: Obtain a career-oriented position providing opportunities for advancement while allowing me to utilize my skills. EDUCATION: Post-Graduate: Computer Networking Career & Training Center Inc. – CISCO-CCNA Course (2010) College: Mapua Institute of Technology – B.S., Computer Engineering (2000 – 2006) High School: Fort Bonifacio High School (1996 – 2000) Elementary: Good Shepherd Christian School (1989-1996) WORK EXPERIENCE: Company: NCO Financial Services (September 2009 – Present) Position: Tier 3 Microsoft Support Job Description: - Work with several internal host and engineering teams to improve Microsoft’s mail server and search engine. - Participate in scheduled weekly roundtables with Microsoft and other support centers to touch base on emerging issues, volume drivers and potential steps to resolve issues encountered. - Supports global escalation for Windows Live Hotmail's Email Delivery and Filtering System - Collaborates directly with domain administrators and other ISPs to resolve mail delivery failures to Hotmail servers. - Help senders improve their email deliverability to Windows Live Hotmail consumers by managing their sending reputation. - Classify outgoing mail servers by subnetting their network and apply proper mitigation for qualified IP addresses. - Supports global escalation for Bing Search Engine and other Bing applications. - Responsible for optimizing Microsoft’s search engine results. - Identify root problems and issues, communicates with internal product groups for further investigation and resolution. - Monitor escalations and conducts follow up with internal support. - Supports global escalation for Microsoft's Junk Mail Reporting Program. - Verifies information and qualification of participants. - Responsible for sending and processing digital signed agreement between the applicant and the program. - Responsible for creating and updating customers’ accounts into the program's database. - Supports global escalations for Microsoft's Sender ID. - Responsible for adding the participants domain in to database. Company: NCO Financial Services (October 2008 – September 2009) Position: Vendor Technical Lead (Windows Live Services) Job Description: - Formulate solutions for Windows Live Product technical issues and provide advanced troubleshooting techniques. - Proposals for new troubleshooting steps or changes to existing ones. - Assigned to perform data generation and analysis for emerging issues, volume drivers, and recommend new process for top box development. - Focus on resolving the top DSATs of the LOB - Troubleshoots Windows Live software issues through e-mail - Handle escalated Windows Live issues related to connection, installation, and software features. Company: NCO Financial Services (July 04, 2005 – October 2008) Position: Tier 2 Resolution Specialist (MSN) Job Description: - Provides Level 2 technical support for client’s customers worldwide - Handle escalated MSN issues related to connection, installation, and software features. - Troubleshoots issues through phone, e-mail and chat support - Configure e-mail client for End Users (POP3, SMTP). - Provides accurate information and excellent customer service for customer’s satisfaction TRAINING AND SEMINARS ATTENDED: - Cisco Switching and WAN Technologies November 2010 - Cisco Routers and Routing Technology September 2010 - Microsoft’s E-mail Delivery and Filtering System Training September 2009 - Search Engine Optimization For Bing September 2009 - Windows Live Product Training October 2008 - MSN Product Training August 2005 - Communications Skills Training July 2005 - Structured Cabling and Testing Seminar November 2004 - Essential Skills for the New Professional Seminar October 2004 - PC troubleshooting training September 2004 - UNIX Systems and Network Administration July 2003 - Fundamentals of UNIX April 2003 TECHNICAL SKILLS: - Design simple LAN using Cisco Technology - Design IP addressing scheme to meet design requirements - Select appropriate routing protocol based on user requirements - Configure routing protocols - Configure IP addresses, subnet masks, and gateway addresses on routers and hosts - Configure router for additional administrative functionality - Perform an initial configuration on a router - Knowledgeable in functions and operations of switching technologies - Knowledgeable in functions, operations, and primary components of WAN technologies - Network simulation with Packet Tracer - Internal and external routing protocols - Knowledgeable in basic computer troubleshooting and assembly - Knowledge in basic Network administration using Windows Server 2003 - Proficient in computer applications such as MS Word, MS Excel, MS Power Point, and has excellent typing skills. - Proficient in different Windows Operating System (Win98, WinXP, Vista, Win7) - Basic Logic Circuits and Design, Electronic Circuits and Design - Assembly Language programming - C++ programming - Familiar with basic SEO techniques - Proficient in troubleshooting Windows Live/Microsoft products. - Advance Adobe Photoshop skills QUALIFICATIONS: - Has good communication skills, a strong team player and has leadership qualities - Person of integrity and commitment - An extra-miler, fast learner, adapts well, analytical, and can work under pressure with minimal supervision - Self-motivated individual with an observable passion for data communications and computer technologies - Ongoing self-study in various disciplines of the networking and computer security fields