Gareth D.

Here's a punchy Upwork profile summary built around your strongest angles: 💬 Multilingual Customer Support & AI-Powered Communications Specialist I help businesses communicate better — faster, more personally, and across languages. With 7+ years of frontline experience in customer-facing roles (hospitality, maritime, and tech-enabled environments), I bring something most support freelancers can't: genuine multilingual fluency (native English, fluent German, working Portuguese and Polish) combined with hands-on AI integration skills. In my most recent project, I built and managed the full guest communications workflow for a surf hostel in Portugal — handling live chat, email, and messaging across multiple channels while implementing Claude API + n8n automations that cut response times by over 60%, without losing the human touch. What I can do for you: Live chat & email support (English, German, Portuguese) AI-assisted response workflows (Claude API, n8n, Airtable) Customer complaint handling & escalation management Community moderation & content review CRM setup, documentation & reporting I'm shift-flexible, reliable, and equally comfortable as a solo operator or plugging into an existing support team. I've worked in high-pressure environments — Royal Navy communications, RNLI senior lifeguard operations, multi-site hotel management — so deadlines and difficult conversations don't faze me. If you need someone who can hit the ground running, communicate professionally across cultures, and bring a bit of smart automation to your support stack — let's talk.