Global business expert with a talent for driving customer relationships and enhancing revenue.
As a multi-lingual Global Business Development expert, focusing on the big picture without losing site of the details is a key factor to my success; combined with my expansive background in business development and management and a willingness to challenge common perceptions I offer a complete package. My ability to view both sides of an issue allows me to develop and integrate solutions that are balanced and beneficial for everyone involved. I excel at translating customer needs to the business and the business needs to the vendor in order to attain objective for all involved. In me you’ll find a comprehensive professional with a “can-do” attitude and the drive to get the job done.
CAREER ACHIEVEMENTS:
- Developed a new SAS model to proactively recognize 70% of the customer base that will most likely file a complaint and communicate with dissatisfied customers to resolve the issue.
- I drove functional changes across the company, leading the way for improved cross-team communication.
- My involvement with the development, analysis and distribution of competitive intelligence led Senior Management decision-making on competitive issues
SPECIALTIES:
Business Analytics, Financial Analysis, Information Technology, Customer Relations, Data & trend Analytics, Project Management, Business Planning & Strategy, Team Building & Leadership, Product Support, Process Improvement, Software Development