John M.

Company Name: Sourcecorp Philippines Inc. Title: IT Helpdesk From: January 2010 To: April 2011 Description: (Duties/Responsibilities) *creating ticket for customer's concern *respond to requests for technical assistance in person, via phone, electronically *diagnose and resolve technical hardware and software issues *advise user on appropriate action *follow standard help desk procedures *log all helpdesk's interactions/activities on the ticket *creation of ticket about the request/problem of the customer and redirect problem to appropriate resource *identify and escalate situations requiring urgent attention *track and route problems and requests and document resolutions *prepare activity reports *stay current with system information, changes and updates *creation of accounts *answering e-mails from client or customer regarding their concern *buying/upgrading Blackberry for customers through AT&T *monitoring servers/machines making sure that they are up and running ===================================================================================== Company Name: Sourcecorp Philippines Inc. Title: Data Encoder Typing speed: 45-50wpm From: July 2005 To: January 2010 Description: (Duties/Responsibilities) *encodes abstract records, documents, electronically transmitted files and other data sheets in a timely manner. *maintain very good speed, quality and confidentiality of the data that we key. *we also do some verification and review after the data has been encoded. *with my long range experience as a Data Encoder i have learned how to handle stress in terms of meeting the deadline of our project. Project: *Medical Record from Health Insurance Provider ===================================================================================== Company Name: Clark Data Center Inc. Title: Data Encoder Typing speed: 45-50wpm From: August 1998 To: June 2005 Description: (Duties/Responsibilities) *encodes abstract records, documents, electronically transmitted files and other data sheets in a timely manner. *maintain very good speed, quality and confidentiality of the data that we key. *we also do some verification and review after the data has been encoded. *with my long range experience as a Data Encoder i have learned how to handle stress in terms of meeting the deadline of our project. Project: *Shopping Survey from other countries such as U.S. and other parts of Europe ===================================================================================== Company Name: Arjan Trading Corporation Title: Sales Assistant From: July 1997 To: March 1998 Description: (Duties/Responsibilities) *Attend to customer's inquiries and queries about the product *Promote the product to attract customers *Motivate customers to buy the product *Assisting the customers and give them the best service