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Alona D.

@lonn42925

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Virtual Assistant, Team Leader, Customer Service

$10 USD / Hour

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Philippines (10:53 AM)

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Joined on May 13, 2011

$10 USD / Hour

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Customer Service, Technical Support, Team Leader, through phone or email, working on-site or at home, for more than ten years in a BPO company, I can say that I have experienced and learned a lot from being a good follower to one of the best Team Managers. I will be happy to share my knowledge, learn new things, and help each member and the company to be successful. I am looking forward to working on similar or new things to help enhance my skills and outdo the best in me.

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Experience

Virtual Assistant

Feb, 2022 - Present

•

4 years, 4 months

Freelance

Feb, 2022 - Present

•

4 years, 4 months

Real Estate, Customer Service, Cold Calling, Appointment Setting, Data Entry, Research, Google Spreadsheets and Documents, CRM, Email Handling, Phone/Chat Support, Text Messaging, Google Calendar, Calendly, Marketing Flyers

Feb, 2022 - Present

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4 years, 4 months

iQor Philippines, Inc.

Oct, 2016 - Nov, 2021

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5 years, 1 month

Operations Supervisor

Jun, 2019 - Nov, 2021

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2 years, 5 months

Team Management

Customer Service Representative

Oct, 2016 - May, 2019

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2 years, 7 months

Phone and Email Sales and Service Support

Oct, 2016 - Nov, 2021

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5 years, 1 month

Technical Support Representative

Nov, 2011 - Mar, 2015

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3 years, 4 months

Convergys Philippines

Nov, 2011 - Mar, 2015

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3 years, 4 months

Technical Support for internet and phone issues

Nov, 2011 - Mar, 2015

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3 years, 4 months

Education

University of Saint La Salle

2002 - 2012

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10 years

Bachelors of Science in Electronics and Communications Engineering

Flag of

Philippines

2002 - 2012

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10 years

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