Lovely T.

I possess a solid foundation and experience in the customer support service department and able to thrive and exceed key performance indicators. I have provided phone based, email, and live chat support by assisting customers in billing inquiries, resolving disputes and processing billing corrections. I have a 2 year background in financial customer support, 3 years in billing and 5 years in sales. I was responsible for updating customer accounts as well, have assisted customer with basic troubleshooting too. I make sure to provide information on new and existing products and services to the customer with goal of matching their needs. I can handle verifying data by reviewing, correcting, deleting, reentering data; combine data from multiple system where info is incomplete. I am presently a Customer Service Manager for an e-commerce store and an Admin Assistant for Increase Visibility. Lastly, I believe that your attitude will always determine your altitude.