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EXPLORE
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$10 USD / Hour
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Romania (5:49 AM)
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Joined on April 29, 2011
$10 USD / Hour
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I have a bachelor's degree in Foreign Languages (Spanish and Russian) and one in Public Relations and I have been working since 2014 in customer service. I have always been passionate about comunicating and my experience working with international clients has broden my horizons. I am fluent in Spanish, English, Romanian and also have medium French language skills. I am currently following a master`s program in Brand Management and Corporate Comunication. What sets me asside from other people is the mix of skills that I have acumulated from volunteering, working and taking classes.
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Experience
Intracompany Customer Service Reprezentative
Aug, 2016 - Present
•
9 years, 11 months
Federal-Mogul Motorparts
Aug, 2016 - Present
•
9 years, 11 months
Receive & input orders via email, files and issue related order acknowledgment Create collective delivery & give relevant information / instructions to local distribution centers Backorder management Claims and Returns Management & follow up
Aug, 2016 - Present
•
9 years, 11 months
Customer Service Analyst with Spanish and French
Jun, 2014 - Feb, 2016
•
1 year, 8 months
Accenture
Jun, 2014 - Feb, 2016
•
1 year, 8 months
Receive and log internal and/or external customer problem/request/issue and ensures proper documentation . Assist with monitoring and tracking incidents to ensure resolution occurs within the customer SLA Perform incident notification and escalation to ensure proper management attention Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction Deliver new hire training and recommendations for changes to existing training content
Jun, 2014 - Feb, 2016
•
1 year, 8 months
Internship
Jul, 2012 - Sep, 2013
•
1 year, 2 months
S.C. DAVASTAR SRL
Jul, 2012 - Sep, 2013
•
1 year, 2 months
Collect and transcript correspondence, minutes and reports on the computer Execution of office chores: files classification and use or maintenance of photocopiers Select and dispatch correspondence and other documents Inform clients on matters related to the organizational schedule and activity Welcome the stakeholders that want to contact management and protocol provision Transfer internal/external calls
Jul, 2012 - Sep, 2013
•
1 year, 2 months
Education
Universitatea din Bucuresti
2013 - 2016
•
3 years
Bachelor`s degree in Communication and Public Relations
Romania
2013 - 2016
•
3 years
Universitatea din Bucuresti
2011 - 2014
•
3 years
Bachelor`s degree in Spanish and Russian Philology
Romania
2011 - 2014
•
3 years
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