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Try simply tool integration & give us feedback - 14/11/2019 09:07 EST
“The cooperation went well! Thanks for your help.”Viktor V. acum 1 lună
Project for Ma. Carmina C.
“Great Freelancer. Good Communication!”Gopal L. acum 1 lună
I need short term freelancers needed, new or experienced for a brief and urgent project. -- 67592
“Good job done, thank you!”Moffat U. acum 2 luni
“Ma did an excellent job - highly recommended!”Gopal L. acum 3 luni
Webchat SpecialistJan 2015 - Dec 2015 (11 months)
Set up new accounts for a major energy company in Australia. Handled customer service inquiries and billing concerns.
Team Performance ManagerMay 2011 - Oct 2013 (2 years)
Oversees activities related to collection management and ensures adherence to proper collection procedure. Advises collectors on how to communicate with clients to evaluate their current financial situation and to get the best possible outcome. Submits team reports such as Quarterly Performance Evaluations. Trains and develops collectors through one on one coaching, phone monitoring and audit. Conducts skip tracing workshops.
Customer Service SpecialistMar 2007 - Jul 2010 (3 years)
Handle billing inquiries and disputes. Process bill adjustments when needed. Provide basic troubleshooting. Handle customer complaints. Perform upselling on every call.
Customer Service AssociateMay 2005 - Nov 2005 (6 months)
Handle customer complaints. Answer billing disputes and inquiries. Perform bill adjustments when needed. Adhere to first call resolution policy.
AB English1992 - 1996 (4 years)
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