Imaginea de profil a utilizatorului mines1375
@mines1375
Steagul Philippines Cabanatuan City, Philippines
Membru din 3 iulie 2019
0 Recomandări

mines1375

Conectat Deconectat
I have over 10 years of experience working in the call center industry. Handled customer service positions mostly for telecommunications companies in the US and Australia. I worked for a third party collection company as a Team Lead which provided me the skip tracing skills. Every task given to me is done with care and with great attention to detail.
$5 USD/hr
4 recenzii
2.3
  • 100%Proiecte finalizate
  • 100%Conform bugetului
  • 100%La timp
  • 13%Rata de angajare repetată

Portfolios

Păreri Recente

Experiență

Webchat Specialist

Jan 2015 - Dec 2015 (11 months)

Set up new accounts for a major energy company in Australia. Handled customer service inquiries and billing concerns.

Team Performance Manager

May 2011 - Oct 2013 (2 years)

Oversees activities related to collection management and ensures adherence to proper collection procedure. Advises collectors on how to communicate with clients to evaluate their current financial situation and to get the best possible outcome. Submits team reports such as Quarterly Performance Evaluations. Trains and develops collectors through one on one coaching, phone monitoring and audit. Conducts skip tracing workshops.

Customer Service Specialist

Mar 2007 - Jul 2010 (3 years)

Handle billing inquiries and disputes. Process bill adjustments when needed. Provide basic troubleshooting. Handle customer complaints. Perform upselling on every call.

Customer Service Associate

May 2005 - Nov 2005 (6 months)

Handle customer complaints. Answer billing disputes and inquiries. Perform bill adjustments when needed. Adhere to first call resolution policy.

Educație

AB English

1992 - 1996 (4 years)

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