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S-a înregistrat pe noiembrie 7, 2023
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Cheryl M.


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$10 USD/oră
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Rata de angajare repetată

Business Development/Sales/Customer Service

I have been supporting businesses in their sales and marketing through outbound calling and customer service for more than 15 years now. Through the years, I develop my skills in marketing & communications, sales and project management, construction and development and growth of Large Mid-market enterprise and start up companies. As an experienced Virtual Freelancer I honed my skills and upgraded my knowledge on the essentials to help you with your goals. For many years, I had the opportunity to wear many hats and, as a result, I have become very resourceful. I have acquired this business instincts that are effective and effecient in my daily operation to a maximum production. Still, I have a strong student like attitude, I will not stop wanting to learn and Im always excited to any new knowledge I can obtain.

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Head of Administration

Building Trades Association
ian. 2021 - sept. 2023 (2 ani, 8 luni)
Wears many hats in members' administration to help a BTA run smoothly and efficiently. Dealing with queries on the phone and by email.Manage data in spreadsheets and reports. Keep records and reports up to date. Supervise other staff and delegate responsibilities. Payment processing, Member customer service, and assistance. Coordinate office activities and operations to secure efficiency and compliance with company policies. Preparing, organizing, and storing information in digital form.

Business Development Manager

TaxPro 1000 Instant Tax Centers
aug. 2013 - mar. 2018 (4 ani, 7 luni)
First point of customer contact for general inquiries like pricing, products, scheduling etc.Develop, execute and evaluate new plans for expanding increasing sales.Track activity, prepare and maintain records for sales leads and account status.Handle entire inside sales process from proposal to close; reach or exceed sales quotas.Document all customer contact and information.Wear many hats I started as cold caller, to customer acquisition manager that also overlook customer service.

Team Leader

Dodo Services
mai 2009 - sept. 2013 (4 ani, 4 luni)
Fully accountable for the performance of the entire team assigned to supervisor roster.Responsible for complete and accurate reporting to direct manager in a timely and consistent manner with emphasis on excellence.Identifies those agents who are not meeting goals and metrics. Conducts one-on-one coaching sessions with them.Designs specific action plan which that agents need to follow.Responsible for developing agent objectives and setting expectations, call monitoring, coaching and feedback.


AB Psychology

Central Mindanao University, Philippines 1999 – 2002
(3 ani)


English Level C2- Proficiency

Test to Identify your English Level - My Result is the highest C2 Proficiency

Leadership Skills for Supervisors

Leadership Skills for Supervisors: Communication , Coaching and Conflict Online Course by Courses for Success

Sales Prospecting

LinkedIn Learning
Certificate of Completion for Sales Prospecting

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