Moushumi S.

• Exchanging and reissuing the tickets as per customer’s request. • Schedule Changes, Waitlist status, Special service requests, verify the billing addresses and issue the tickets. • Assist supervisors. • Responsible for providing floor support. • Bouncing and Sorting. • Working with corporate reservations • Working with the Airline reporting Corporation(ARC) • Utilizing information from the WIL, or the ARC exception report to identify missed tickets and drive transactions into MAX/GDS/IAR. • Clearing MAX errors from Queue. • Providing consultative input to travel offices with missed ticketing ratios for feedback and accountability purposes. • Cross training with other centralized solutions functions to improve individual development and overall depth of skills within the centralized solutions organization. • Accessing information from designated exchange queues in the GDS’ and ensuring proper input/entry into IAR for settlement with the carrier. • Cross Checking the add collect and Refund amount of ticket. • Getting in touch with the branch/travel house for any incorrect ticket amount • Quality checking the Tickets. • Working with two GDS(Worldspan , Saber) simultaneously. • Providing process and GDS training on Sabre/Worldpsan.