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Muhammad R.

@muraza

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Pakistan (7:52 AM)

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Joined on May 12, 2011

Experienced and innovative with extensive project handling and specialized technical support skills. Over 8 years expertise in Support, design, project coordination and execution, operations and maintenance of critical problems to level 2 & 3. Background in a wide range of industries: IT, Textile, Customer Support & Logistics/Warehousing,. Technical experienced since 1999. My Goals include getting an opportunity to Implement and learn more on ITIL Standards. Specialties Technical troubleshooting, Visio designing. Writing Training Manuals Making Presentations SOP Making , IT Strategic Planning Assistance Business Solutions Team Leadership Project Coordination Vendor Relations Attended 1 Week workshop Lighting Consultant Certification from Xiamen China. In Energy Saving Solutions!

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Experience

IT Executive

Jul, 2008 - Present

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18 years

Agility Logistics

Jul, 2008 - Present

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18 years

Update 1st October: Updated JD March 2011 Direct Reporting to Manager IT; Provide efficient Technical support to Corporate Head office and prompt resolution of their queries related to OS/Hardware & other business applications running like WMS (Get ID’s Created / Changes in Reports and routine WMS Client operational errors and Technical Configuration for RF HandHeld Terminals (Nationwide Support), Fleet management, Control and System 21 (IBM). Provide Front Line & Tier II technical suppor

Jul, 2008 - Present

•

18 years

Education

Karachi University

2000 - 2004

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4 years

Commerce & IT

2000 - 2004

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4 years

Qualifications

Quality Appreciation

2009

Agility & Proctor & Gamble

On Successful External QA Audit by P&G

2009

Certificate of Appreciation QA

2008

Proctor & Gamble

Preparing Validation Process

2008

A+

2002

Comptia

2002

Verifications

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