Customer Service , Data Entry, Appointment Settings, International Call Center with 12+ years’ experience in customer service, client retention, up & cross selling, organizing resources, & directing operations to achieve target profit, product & service objectives.
I am result oriented, proactive hard working professional with wide experience & achievement driven experience in end-to-end customer service in the call center industry.I have hands on experience in dealing with US ,UK& Canadian clients, planning productivity, achieving targets, meeting KRAs. & SLA & ability to build strong, mutually beneficial lasting relationships among the team members & clients.
Expertise includes:
▪ Result Oriented & 24/7 Service
▪ Operations & Planning
▪ Customer Service
▪ Client Management
▪ Service Level Agreement & Key Role Areas delivery
▪ Business Development
▪ Vendor Management
▪ Quality Assurance
Hard Work ,Dedication and Perfection leads to success is my BELIEF.