Imaginea de profil a utilizatorului ramygoda1590
@ramygoda1590
Steagul Egypt Alexandria, Egypt
Membru din 6 august 2018
0 Recomandări

ramygoda1590

Conectat Deconectat
NOTE: YOU CAN CONTACT ME ON THE ACCOUNT IN THE BELOW url AS THIS ACCOUNT HAS SOME TECHNICAL ISSUES THAT IS BEING SOLVED BY FREELANCER TECHNICAL SUPPORT TEAM. url: https://www.freelancer.com/u/RamyMG?w=f 1) I'm now working for orange business services as a network problem expert for 1 year and 2 months. 2) i was working as an incident management specialist in orange business services for 1 year and 10 months. 3) i was working as a technical support representative at north star technology for 1 year and 9 months.
$20 USD/hr
28 recenzii
4.4
  • 90%Proiecte finalizate
  • 84%Conform bugetului
  • 91%La timp
  • 8%Rata de angajare repetată

Portfoliu

Păreri Recente

Experiență

Network Expert Engineer

Jun 2017

Duties -> Act as the 3rd level of technical escalation for the Service desk & incident management dept., lead & provide technical guidance and support. -> Timely and High-Quality handling of all subcases dispatched to IOC-Global Queue. -> Provide expert level of support for Customer faults related to routing problems, including complex routing issues, LAN switches, IPSEC, IKEv1, IKEv2, GRE, QOS, MPLS VPNs. -> Handling First Level of escalations for all subcases received

Incident Management Specialist

Aug 2015 - Jun 2017 (1 year)

Duties: -> Conduct initial diagnostics and undertake full fault diagnostics to resolve where possible, customer faults. -> Provide a professional technical point of contact for customers. -> Perform technical escalations in line with company procedure. -> Monitor systems, customer networks and products, deal with alerts and events as appropriate. -> Document all troubleshooting and incident management actions.

techinical support engineer

Nov 2013 - Aug 2015 (1 year)

Duties: -> Install, test and upgrade new technologies. -> Hardware, Software and network troubleshooting. -> Follow standard processes and procedures. -> Identify and escalate priority issues per Client specifications. -> Recording problems and solutions for future reference. -> Ability to explain technical issues clearly to non-technical colleagues. Technical support team leader engineer: -> At March 2014, I had a promotion to be a team leader of technical support department.

Certificări

  • Preferred Freelancer Program SLA
    94%

Verificări

  • Conectat pe Facebook
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  • Metodă de plată confirmată
  • Număr de telefon confirmat
  • Identitate confirmată
  • Adresă de e-mail confirmată

Aptitudinile mele principale

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