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nadyajoy Writing Project
“Good writer :)”Roel S. May 22, 2007
Application Support Team LeadApr 2015
• Manage teams and make sure they are meeting targets. • Signoffs software testing for production releases • Streamline issues for Sys Admins or Developers escalations. • Create process for level 1 troubleshooting
Tech LeadJul 2012 - Apr 2015 (2 years)
• Demonstrate subject matter expertise to help educate team members • Recommend and execute efficient enhancements on established procedures. • Propose new processes if there's a need for improvement.
Content EditorDec 2011 - Jun 2012 (6 months)
• Manage on-site content to drive web visits and make architecture search friendly. • Research for SEO content, analyze on -hand data from new clients before creating a website • Assists web developing for new clients
Technical Support Specialist Level 2Aug 2010 - Dec 2011 (1 year)
• Troubleshoot cable internet issues of customers • Giving fast, efficient, and quality support for the residential customers.
Technical Support RepresentativeAug 2008 - Jul 2010 (1 year)
• Handles home network issues of home and SME customers. • Provides fast, quality, and efficient troubleshooting of customer's internet issues.
Freelance Music PhotographyerMar 2008 - Nov 2011 (3 years)
Took concert, gig, and special music-related photos for the radio station.
BS in Computer Science2002 - 2007 (5 years)
CCNA Certification (2007)Cisco
CCNA completion certificate
IT IS : Six Sigma Yellow Belt (2014)
IT IS Critical Situation Management (2013)
US English Level 193%
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