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EXPLORE
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$4 USD / Hour
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India (8:19 AM)
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Joined on April 27, 2011
$4 USD / Hour
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Hi, I am currently working with a Fortune 100 company and into non-voice customer services. Below are my expertise: - Manage a team of Customer care executives - Ensuring compliance to client targets through operational excellence. - Standardization of processes and ensuring regular compliance to meet Client and Internal statuary norms.
No reviews to see here!
Experience
Assistant Manager
Jul, 2003 - Present
•
23 years
IBM
Jul, 2003 - Present
•
23 years
I've spent last 12 years working in service industry (Customer Care of US Telecom Major). Currently, I handle a team of 25 Customer Service Representatives who assist the customers through email and chat interactions.
Jul, 2003 - Present
•
23 years
Education
MBA
2012 - 2014
•
2 years
India
2012 - 2014
•
2 years
Kumaun University
1992 - 1995
•
3 years
B Sc
India
1992 - 1995
•
3 years
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