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Sr.Business Development ManagerDec 2018
Identifying new sales leads and pitching products and/or services. Contacting potential clients via email or phone to establish rapport and set up appointments. Contacting clients to inform them about new developments in the company’s products Also responsible for generating call backs with the clients directly(Salesforce). Worked as Technical Support Engineer for reputed ISP in UK for Virgin Media. Have Exp in Server Monitoring and rasing tickets if required.
Technical Support ManagerJun 2012 - Nov 2018 (6 years)
• From simple break-fix to end-to-end support capabilities. • Responsible for fixing network, slow speed issues. • Provide support by taking remote access. • Provide support in regards to No connection, IP address, slow speed, VPN connection. • Knows to handle CRM System. . Handled all types of technical queries related to broadband . Handled a team of 24 Engineer.
Bachelors Of Commerce2011 - 2014 (3 years)
Microsoft Certified System Engineer (2010)Karrox Institute Technology
Microsoft Windows NT operating system, desktop systems, networking, and Microsoft's BackOffice server products.