Technical Writer for Help Desk/Support Process and User Guide Documentation
$15-25 USD / oră
I am in need of documentation assistance for our IT Help Desk processes. Immediate need is for 4-5 common, repeatable troubleshooting processes. The goal is to provide a runbook of common issues and solutions to our answering service for after hours support.
Due to the nature of the work, I believe a local resource is needed, as we'll need face-to-face/in-person interviews with subject matter experts to walk through processes. After that, working on content remotely is expected. With that - ideally looking for writers in the Portland, OR metro area. Our office is located in Vancouver, WA.
ID Proiect: #23600812
Detalii despre proiect
6 freelanceri plasează o ofertă medie de 19$/oră pentru proiect
Hi Dear... I have read and understood all your initial requirements, and I feel, I would be the best choice for this project, I have more than 10 years of working experience in the industry. I am producing quality con Mai multe
Welcome to HelpingHut, Here you can find all the solutions related to your tasks. I have huge amount of experience in the field of writing. As a writer, my aim is to generate unique content as per client’s requirement Mai multe
I M READY FOR YOUR REQUEST MOTIVATED TALENTED HAVE A GOOD ABILITY TO EXPRESS NICE COMMERCIAL PROFIL GOT IT WHILE MY BANK WORK EXPERIENCE
Give the necessary information and I will make it easy to understand for help desk rep and customer.
I have a Masters Degree in Education and wrote the curriculum for the college courses I taught. My training as a UX Designer, along with my time at Apple as a technical software online support person, further makes me Mai multe
