e-Commerce Virtual Assistant
$8-15 USD / oră
Job Description:
Experienced virtual assistant (VA) needed for growing eCommerce business. Hours per week will vary depending on sales volume and specific projects. However, the average need will be approximately 5 hours per week and will grow depending on the performance of the virtual assistant.
Responsibilities Include:
- Handle customer service inquiries – respond to e-mails and voicemails and e-mails at least twice a day. Potential for VA to handle site chat and phone inquiries on a 5-8 hour a day basis depending on performance.
- Order Processing and Return Management – Process orders across multiple e-commerce marketplaces and update tracking accordingly. Process customer returns.
- Inventory Management and Replenishment – Monitor inventory levels across marketplaces. Create purchase orders for distributors for low stock items. Inventory reconciliation – audit product shipments to ensure all inventories were received by fulfillment centers.
- New Product Research – Source new products for retail sale, provide sales forecast and profitability for prospective products.
- Product Catalog Maintenance Across Marketplaces – Create and manage product listings across e-commerce website and online marketplaces such as Amazon and Sears. Optimize existing listings – edit images, descriptions, keywords.
- Marketing – Help with online marketing assignments including: daily social media updating and monitoring, weekly blog posts, monthly e-mail marketing campaigns, paid advertising and SEO.
- Administrative Support: Provide company owner administrative support, including basic bookkeeping, scheduling meetings, booking travel, online research, task management and e-mail support.
Ideal candidate will have following skills/experience:
- Fluent in English and strong written and spoken communication skills
- Strong Microsoft Office (Excel, PowerPoint and Word) Skills
- Previous e-commerce experience, including knowledge of common e-commerce platforms (for example, Shopify and Amazon).
- Marketing experience – including familiarity with social media marketing, e-mail campaigns and SEO.
- Strong customer skills on phone, e-mail and chat.
ID Proiect: #7956889
Detalii despre proiect
17 freelanceri plasează o ofertă medie de 11$/oră pentru proiect
Hello sir, I have understood the work requirement of being your Virtual assistant and performing various tasks including data entry, email handling, customer service etc i can assure you quality of work and service a Mai multe
Hi, I would love to work on this project. I have 10 years experience managing diverse administrative projects such as this. From an educational stand point I have a Canadian Business Degree with a business analysi Mai multe
Hi, I can do that. Please send me the details for trial work. If you like it then we'll go ahead. Hopefully you'll like my efforts. Thanks! Allrounder
Sir/Madam, Good day! I have 15 years experienced in data entry and research. I have also tried working in the government for 5 years as an expert in data scraping (amazon, ebay, etc) and microsoft office( Word, exce Mai multe
I have experience working on eCommerce projects and I'm using a lot of eCommerce platforms myself as a consumer. This experience will be helpful to deliver a better service as I know what it's like on the backend and w Mai multe
This doesnt sound like a job that needs alot of work. I think all of these required services are normal for any business and being a internet junkie, i feel like im the best person for the job. If most of your user Mai multe
Dear Sir/Madam Re:e-Commerce Virtual Assistant I would be much obliged if you could kindly consider my application for the position as e-Commerce Virtual Assistant in your well esteemed organisation. Being qua Mai multe
