A result-oriented professional with extensive knowledge and experience in the field of technical communication, with an affinity to compete in a dynamic business environment; having a strong belief that effective communication is the key to success, and a personal drive to create a synergy of professional goals and the company’s goals.
• Ensure overall quality compliance in the information development projects via monitoring defect trends, & quality metrics.
• Focus on business-growth opportunities.
• Track resources: hardware and software, & information security.
• Creating documentation plans, managing integrated projects, tracking schedules, documentation updates, including issue resolution, risk management, facilitating cross-functional inter-site team meetings, and setting up communication channels to improve documentation quality and processes.
• Communicating with cross-functional globally distributed teams such as information development teams, business & product analysts, change control boards, development teams, product design teams, & marketing teams.
• Provide extensive training to new hires on NetApp processes
• Participate in two pilot projects which were later implemented across the organization
• Take interviews and build teams
• Imparted Cooper training to writer