Customer Service Representative
$25-50 USD / oră
Responsibilities
Customer Service Responsibilities list:
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
ID Proiect: #28953998
Detalii despre proiect
37 freelanceri plasează o ofertă medie de 29$/oră pentru proiect
Helllo, My name is Robert and I speak and write fluently French(native) and English. I am a customer service representative specializing in all customer inquiries and handling all kinds of incoming emails, live chat, o Mai multe
Place phone calls to potential customers to educate them on services and products offered by the company
i am good english speaker and can describe a little bit better then anyone. i speak very politly and clear
your wish is my command available 24/7 can work exactly as directed costumer satisfaction guaranteed good/adoptive Listener
10 yrs of experience in assisting clients from all over the globe. Also worked for US web hosting companies as a phone support engineer. I will be the ideal person for your requirement.
“I’m definitely a people person! I love talking to people from different backgrounds, finding out about their lives and helping them find solutions to their problems. I was voted Most Outgoing at my last job and small Mai multe
Hi there, Expert in the BPO industry as a Customer Support, Sales Rep, Sales Manager, and also as a Digital Telemarketer. Extensive experience with different types of industries like Sales and Mkt, Finance, Insurance Mai multe
Experienced Customer support representative / 6+ years BPO experience in the Philippines If you are looking for someone who can do it all that is me! Started working in the BPO industry back in 2012. I worked for diff Mai multe
Hello Sir, I am a professional Virtual Assistant, Customer Support, and ECOMMERCE expert, having a 4 year of experience in call center in different different process like AMAZON, HUWAEI, REALME, SONY, FLIPKART . So i c Mai multe
Greetings! My name is Lerry. I am from the Philippines. I am an experienced chat, email and voice customer support for more than 7 years. In my previous jobs, I worked for American and Australian Telecommunication Mai multe
Hello there, I will provide guidance and assistance to your customers so that they find the answers they need, and achieve peace of mind in their experience with your service or product. I do this over the internet f Mai multe
I can assure you that the optimum outcome of the work can be generated by me as I have been working in the similar role for various MNC's from the past 33 months which includes Hinduja Global Solutions, Dell EMC and HS Mai multe
I love talking to people and solving their problems. Besides, I have been doing this for nearly 2 years.
I have an expertise in managing calls and client interaction. I can handle and provide the certain solution for the problem properly
Ready to start now i have excellent experience in Data Entry and customer service skills for more than 6 years