Hello we have a brand new project getting just about to get off the ground. We are seeking a responsible, empathetic customer service representative.
You will need to be familiar with our refund policy and our online product. You will use Freshdesk to communicate with any customer tickets that come in with questions and requests. Logging in with the Freshdesk app is permitted as long as you have a stable trustworthy internet connection.
At the beginning we will likely only require one hour per day from Monday to Friday. The hour will be split between the morning and the afternoon at 9AM and 4:30PM. This means you will be checking tickets twice per day for 30 minutes. As we have more customers and the need expands for coworker service we will add more work hours to your schedule so flexibility is needed.
Our audience is mainly Americans so excellent English communication is required. You need to be polite and kind in your interactions.
You will be paid twice per month.
Philipino workers are especially welcome to apply.
The owner has run several businesses and sold online.
Who we hire needs to understand when it’s appropriate to reach out to the owner to resolve issues. Mishaps from time to time are understandable, but for the most part you should be able to handle all customer interactions on your own. The first 4 to 8 weeks might require some “hand holding” as you adjust to this new position.
Any eligible customer service representative who’s hired, will be done on a 4 week trial basis to start. At the end of the 4 weeks it will be determined if you will be hired
Prior customer service experience is ideal.
Biligual Freelancer. Studied elementary school to college in the United States. Previous work experience includes retail sales and front desk agent in various brand name hotels (IHG hotels, Hyatt).
20 freelanceri licitează în medie 6$/oră pentru acest proiect
Hello, I would like to apply for your job offer. I have 7 years of experience in customer support. Please contact me as soon as possible so we can discuss about it. Best regards, Jasenka J.