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Call Center Representative .

$25-50 USD / hour

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Data postării: aproape 6 ani în urmă

$25-50 USD / hour

Job brief We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Requirements Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively High school degree
ID-ul proiectului: 17342026

Despre proiect

36 propuneri
Proiect la distanță
Activ: 6 ani în urmă

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36 freelanceri plasează o ofertă medie de $32 USD/oră pentru proiect
Avatarul utilizatorului
Votiko is established in 2004. Votiko has 45+ superstar telemarketers Team available to provide telemarketing service. At votiko, we have a professional, high performing and vibrant work force. Our values are integral to our success, and they are what differentiate us from the rest. Votiko provides the range of services: Outbound call Center Services The Outbound call center may be defined as the center that makes outbound calls either to the existing or potential customers on behalf of a company or a client. Our specialization in outboundprovides the best creative, dynamic and cost effective outbound call center solutions. - 24X7 Customer support - Outbound Callcenter Service - Appointment setting service - Cold calling - B2B & B2C Lead Generation Services - Market Research & Surveys - Collection Services Inbound Call Center Services Our professional approach to provide the best inbound call center solutions for companies/organizations results in an increased revenue. - Inbound Sales Services - Enquiry Handling Services - Help Desk & Technical Support Services - Call Handling service - 24X7 Chat support service - Administartion and Virtual assistant support Whichever you choose, we will do our best! Glad to meet you . Votiko team
$25 USD în 40 zile
5,0 (3 recenzii)
4,0
4,0
Avatarul utilizatorului
Hello. Will this position fit being in Costa Rica? If so, I have all the time of the world to fill in the position.
$27 USD în 40 zile
5,0 (5 recenzii)
3,8
3,8
Avatarul utilizatorului
I am part of Qualicentric, a Call Center company that is based in India. Let's talk.
$33 USD în 10 zile
5,0 (1 recenzie)
1,9
1,9
Avatarul utilizatorului
Hi International BPO is callcenter with 45+ telemarketers. 24X7 BPO is professional telemarketing company established since 2004. We have a team of superstar telemarketers expert in selling / lead generation / upselling / customer support. At 24X7 BPO, we have a professional, high performing and vibrant work force. Our values are integral to our success, and they are what differentiate us from the rest. 24X7 BPO provides the range of services: Outbound call Center Services The Outbound call center may be defined as the center that makes outbound calls either to the existing or potential customers on behalf of a company or a client. Our specialization in outboundprovides the best creative, dynamic and cost effective outbound call center solutions. - B2B & B2C Lead Generation Services - Telemarketing Services - Market Research & Surveys - Collection Services Inbound Call Center Services Our professional approach to provide the best inbound call center solutions for companies/organizations results in an increased revenue. - Inbound Sales Services - Interactive Voice Response (IVR Services) - Enquiry Handling Services - Help Desk & Technical Support Services Whichever you choose, we will do our best! Glad to meet you at freelance. 24X7 BPO team
$25 USD în 40 zile
5,0 (2 recenzii)
1,2
1,2
Avatarul utilizatorului
Hello my name is Eric, owner of Center Solutions - call center located in Mexico. With 100% English no Accent 5+ years in Sales 5+ years in Customer Service 5 star call center
$27 USD în 45 zile
1,0 (1 recenzie)
2,3
2,3
Avatarul utilizatorului
Do you believe customer service to be one of the most overlooked aspects of many businesses? Mistakes happen in business, it's inevitable. However, what we do have control of, is how we handle it when it happens. My name is Morgan and I am an experienced virtual assistant. This includes high-quality customer relations. I have worked with multiple companies in the past to fulfill orders, create content, bookkeep and even manage email marketing. Business is a relationship, it is essential that the customer feels listened to, understood and cared about. I am confident that I can handle any situation with kindness, grace and professionalism. (Resume available upon request) I look forward to working with you, hope to hear from you soon. Cheers, Morgan
$41 USD în 40 zile
0,0 (0 recenzii)
0,0
0,0
Avatarul utilizatorului
To whom it may concern, I am Krizann Riva, I am a licensed teacher and I have been in the call center industry for five years. I have been a Customer Service Representative for different centers and their respective lines of business. I was also a Chat Support Specialist and an eMail support Representative before. My experience in teaching was when I was an ESL teacher for a Japanese school here in Cebu and when I was a private tutor for a year. I do believe that I have what it takes to do this project since I am an English teacher as well. Hoping for a positive response in this matter. Thank you and more power. Sincerely, Krizann S. Riva
$27 USD în 40 zile
0,0 (0 recenzii)
0,0
0,0
Avatarul utilizatorului
I have more than 5 years working experience in call center environment. I have working experience as Quality Staff and Team Leader.
$35 USD în 20 zile
0,0 (0 recenzii)
0,0
0,0
Avatarul utilizatorului
I have a total 4 years experience in inbound call for billing and sales with AT&T and able to do multi task.
$41 USD în 25 zile
0,0 (0 recenzii)
0,0
0,0
Avatarul utilizatorului
I have the experience, I´ve been in the BPO industry for over 4 years now, I started as a bilingual customer care representative in Spanish and English and I’m trained now for email, chat, and voice.
$25 USD în 50 zile
0,0 (0 recenzii)
0,0
0,0
Avatarul utilizatorului
I have proven myself effective in the customer support role as I have stayed there for five years. In five years time, I have been over-achieving key performance indicators for the company and was promoted to a team support specialist which later on became a team lead. With my five years of experience, I can follow communication "scripts" without fail and understand and identify customers' needs, clarify information and dig deeper on every issue to be able to provide a one time resolution. I can also build and establish personal connection to customers and up-sell products on every opportunities. I am very familiar with documenting customer conversations and I am very familiar with CRM systems as I have been using them since. I can multi-task, set priorities, and manage time effectively.
$33 USD în 40 zile
0,0 (0 recenzii)
0,0
0,0
Avatarul utilizatorului
Hire me
$27 USD în 10 zile
0,0 (0 recenzii)
0,0
0,0
Avatarul utilizatorului
Good Day Sir! I have read your proposal and I think I would be very much capable of doing this job being in a BPO industry for over three years gave me a lot of experience on how to handle customers. As I’ve worked with big companies (DirecTV, Telstra and Verizon)–I’ve learned a lot from them. We’re focused more on Billing, General Inquiries and Sales. We normally multi-task since we’re handling inbound calls, chatting, emailing and were some of our tasks. Experienced using Siebel and CoFEE a little bit familiar with Slack. I’m good at written and oral communication, fast Learner, patient and hard-working, genuine and sincerely compassionate in working. Willing to work in flexible working hours. If in any case you would consider my application feel free to email or contact me. Thank You.
$41 USD în 40 zile
0,0 (0 recenzii)
0,0
0,0
Avatarul utilizatorului
Hi, I am interested on the cust service position. I have been working in the BPO industry for 9 years and develop a very strong skill set in working with customers. Best regards, Jerlo
$38 USD în 40 zile
0,0 (0 recenzii)
0,0
0,0
Avatarul utilizatorului
Hi there! I am writing this in connection with applying the job of customer service representative as I have been working as a customer service representative for five years. Relevant Skills and Experience I resolve customers’ problems remotely and responding their emails as soon as I receive. If you consider my profile, I will make you sure that we will have a long- term relationship.
$27 USD în 40 zile
0,0 (0 recenzii)
0,0
0,0
Avatarul utilizatorului
I believe that my more than 8 years of experience in the outsourcing industry doing project management and customer support as well as from an international IT company like SUN Microsystems would be of enormous benefit to your organization. I have played a major role in promoting the growth and success of my current firm, Your Virtual World. My current tasks include meeting with international clients to discuss the company’s products and services, closing deals and contracts for various outsourcing services, maintaining good relationship with existing clients, plus other operational functions. In addition, my experience with YVW has provided me with the extensive experience in communicating information between clients and technical/non-technical personnel. I am an effective organizer and planner. My outgoing and friendly nature allows me to interact well with staff members at all levels and with clients. I also possess technical, negotiation, and vendor management skills.
$27 USD în 40 zile
0,0 (0 recenzii)
0,0
0,0
Avatarul utilizatorului
Hi, I give my services as a writer since 2012, always try to be active and try to be on projects. I would love to work with you and have the opportunity of writing something Thanks in advance Relevant Skills and Experience I’m the kind of proactive person, very patient, try to be always on top of what I’m doing, and love to be on time averywhere.
$41 USD în 10 zile
0,0 (0 recenzii)
0,0
0,0
Avatarul utilizatorului
Global Link, California/Philippines – CEO/President (June 2007 – March 2011) • Identify and drive new business opportunities with current clients • Generated new business from contacts, leads, networking, etc. • Established long-term business relationships with new clients • Meet sales goals through accurate and effective pipeline management, sales forecasting, and opportunity management • Developed effective sales tools and processes • Created sales presentations and/or collateral material. • Contribute to company operations as needed (marketing materials, mailings, events, etc.)
$27 USD în 40 zile
0,0 (0 recenzii)
0,0
0,0
Avatarul utilizatorului
Hello Hope you are doing well! Well I am from India and I have total 4 years of experience in international call center industry. Thanks Arpit
$25 USD în 3 zile
0,0 (0 recenzii)
0,0
0,0
Avatarul utilizatorului
Hi Greetings from RY-MI (Rayleigh Mining Incorporation) This is Palak and I lead the Business development for RY-MI, your entrusted outsourcing partner. At RY-MI, we offer solutions that helps your business plan deeper, transparent and better-optimized customer connections and experiences- from strategy development through execution. If you are currently looking for better ways to continue to market your business and generate leads, I believe that RY-MI may be a great solution for you and here is why: We provide a guided solution with a customised project plan for your business and then providing you with personalised support to help you get up and running. We focus on different views and values people bring to table, and combines them to deliver real-world results. Sophisticated technology at lower cost We help you eliminate the need for investment and as a partner takes the responsibility of the business processes. So you may just relax and focus on the core product. Current Project : We are running a B2B IT Sales campaign for the Indian market with 20 agents. 3 months down the line we will be going for EMEA, Asia Pacific and US Market for the same campaign as per the agreement with the client. We have a couple of major E Commerce companies in the pipeline which will start by mid August. Our capacity is 125 logins in one shift. Kindly get back to me if this interests you
$25 USD în 40 zile
0,0 (0 recenzii)
0,0
0,0

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