Greetings,
I have over 5 years of experience working as Customer Service/Project Management for E-Commerce companies, based on Magento, WooCommerce, Shopify, Prestashop platforms, advanced HTML knowledge as well.
Also, I have been a team supervisor for sales/customer service teams, offline and online, recruiting, hiring selection, training, managing KPI's, onboarding, escalations.
Social media management, billing questions, account management are some of my previous competences.
My expertise includes creation, edition, adding, importing, editing products onto a WordPress/WooCommerce sites.
Also, I have been in charge of creating and managing a knowledge base for a CRM system using Zendesk.
I am fully organized, high attention to detail, reliable, always think outside the box.
My expertise includes working with Zendesk and other CRM tools, Asana, Jira, Podio, and other project management systems.
Best regards,
Jose