SuiteCrm case creation/update filter

The goal of the project is to assign emails to an existing "Notification" case.

SugarCRM or SuiteCRM rely on email subject containing "[CASE:%1]" where %1 is the case number, to associate incoming emails to a case.

We don't have control over email notifications from companies (i.e. facebook, twitter, hosting companies, etc); therefore, I want to assign all incoming notifications under the respective Account case.

This can be accomplished by hooking into handleCreateCase() method and modify the email subject via following psudo code:

class SleCustomInboundEmail extends InboundEmail {

function handleCreateCase($email, $userId) {

If email_subject not start with [CASE:%1] /* email doesn't have macro */

&& ($acc = getAccount( $email_from) != null) /* account with same email exists */

&& ($c = [login to view URL]("Notification") /* Notification case exists for the account */)

/* We update the subject to include the found caseId - $aCase->getEmailSubjectMacro() */

$[login to view URL] = "[CASES:" + $[login to view URL] +"]" . [login to view URL]

}

parent::handleCreateCase($email, $userId)

}

linux grep reveals two classes that have handleCreatecase methods:

./modules/InboundEmail/[login to view URL]:

./modules/InboundEmail/[login to view URL]:

Your task is to write a bean ([login to view URL]) so that this is upgrade safe.

Resources:

[login to view URL]

[login to view URL]

CRM Linux MySQL PHP Arhitectură software

ID Proiect: #17347365

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