Online Technical Support for the Microsoft Office 365 collaborative platform

The European Joint Programme on Rare Diseases (EJP RD) is looking to contract with a service provider who can provide the following services: Online Technical Support for the Microsoft Office 365 collaborative platform. The details of the requirements are as follows: Contract Period: Recurrent service with monthly billing. The initial contract period is 1 year. A contract will be signed between INSERM-DR6 and the service provider specifying the conditions of the service provided. INSERM is a public institution subject to government rules. Invoices must thus be presented in electronic form via a dedicated portal, and payment will be made within 30 days of receipt of the invoice via the portal. Budget: Up to 500€ per month (all taxes included) Location Preference: France-1, EU-2, RoW-3 Language Preference: Proficiency in Written English is mandatory for this role. English will be the primary working language, and knowledge of French is beneficial Requirements: 1. Technical expertise/qualifications in managing a work group/organization on Microsoft Office 365 Platform. PowerShell knowledge is a big plus. 2. Preferably be registered in France/EU and able to issue invoices with registration number (SIREN/SIRET in case of France or other national equivalents) 3. Must be able to self-certify compliance with GDPR and applicable Data Security policies Description: In this role, you will provide online technical support for Microsoft Office 365 platform of EJP RD. Please note that this is not a full-time role but will take up to 10 hours per week. The tasks include: Organization-level (following EJP RD processes) * Manage Microsoft Teams account basic and advanced features (through Azure Active Directory, Admin portals and/or PowerShell) * Configure and check Network and Security Settings for Teams * Verify service health for Microsoft Teams * Provide data on usage statistics User management (following EJP RD processes) * User support, including creation, modification and deletion of Member and Guest accounts * Setup and Manage permissions (Member and Guest) * Policy Assignment in Teams Team management (following EJP RD processes) * Create/manage/archive Teams groups * Monitor and setup private content and a usage policy * Add/modify/remove/restore Teams and Team Channel * Assign Team owners and members SharePoint and Office 365 groups management * Create and Configure access rights of Office 365 groups and attached SharePoint sites * Update SharePoint sites content (including video-recordings and presentation files) * Moderate technical and access issues for SharePoint Meeting management * Configure and Manage EJP RD major Meeting on Teams (Live Events and/or Teams meetings) including registration of participants and satisfaction monitoring using Microsoft Forms or other online survey tools in coordination with the EJP RD involved persons * Moderate technical and connection issues in these Major Meetings Troubleshooting * Troubleshoot connectivity issues with the Microsoft Teams client and SharePoint * Troubleshoot communications issues within Teams by using advanced and basic tools * Respond to and address Member and Guest queries Please submit your proposition through the platform highlighting your bid and your previous experience in this area.