Please follow the below structure for the assessment titled “Mapping Consumer Digital Journey” –
Introduction: Discuss about the brand / firm, its industry and targeted customers.
Purchase Process:
Mapping the digital Journey
process and each touch points. (2 marks)
Critical analysis of the customer experience:
Critical analysis of the brand’s/firm’s Online Organic Presence:
Recommendations for Online Organic Experience:\
Recommendations for overall rewarding customer experience
I can help you with the assessment titled “Mapping Consumer Digital Journey”. I have over 5 years of experience working on such assessments and can professionally map the digital journey and process for each point. I will do critical analysis of firm's online presence and customer experience using my experience in working on such assessments.
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