Personal Assistant

We're looking for a Personal Assistant whose main responsibility will be to answer incoming phone calls and conduct outbound calls for members of our SmartShopper product. In answering the calls, you will be helping members find the most cost-effective facilities to have upcoming procedures performed and to address any issues through the Call Center to the appropriate Sapphire Digital team for resolution. In this position, you'll be responsible for: * Answering calls in a timely manner * Exploring and finding the most cost-effective care options available for customers * Outbound call/outreach program initiatives including: scheduling appointments on behalf of customers * Effectively promoting SmartShopper products and services, while influencing customer use of Sapphire Digital's products * Responding to voicemails and support emails * Responding to incentive inquiries in a timely manner * Running monthly phone reports as well as performance guarantee reports * Meeting or exceeding phone performance requirements You might be a good fit if you have: * A high school or college diploma or general education degree (GED) or equivalent combination of education and experience * Excellent communication skills, as well as ability to motivate, influence * Operational knowledge of Salesforce, Microsoft Excel, Google internet applications (including Gmail), Microsoft Outlook * Problem-solving ability * Experience developing rapport and credibility with customers