Over 10-15 years of work experience in Customer Service, specifically in Retail industry
Dealing with customers and resolving customer issues/concerns
Data Entry/ Telemarketing, Inbound & Outbound calling (Experience working at a market research firm conducting surveys) B2B and B2C
Knowledge of Business Plan writings, sales presentations, and entrepreneurial advice
Familiar with Microsoft Office PowerPoint, Word, Access, Outlook, SharePoint, Excel, Mozilla Firefox, Internet Explorer, Adobe Reader and Adobe Systems version CS4: Photoshop, In Design, Illustrator, Sales Dialer Pro, and Zoiper Communicator
Conversational in Arabic and Spanish language