Forum Moderator, Content Contributor, Social Media Engagement Associate
$8-15 USD / oră
The Mattress Underground (TMU) is currently looking for Forum Moderators. This is a part time position of 20 hours/week. Hours may increase and become a full-time position once training has finalized, complete a 90-day probation and if you wish to grow in the job.
As a member of our team, we will treat you like family and you will see the rewards of your hard work and devotion. Training will be required in the beginning but generally you will be working on your own (online) or alongside the other experienced active forum moderators as a support group.
Job Tasks
· Become familiar with the 30-40 Business Members of the site and well versed with the 12 Mattress Experts that have dedicated forums within the General Forum.
· Perform forum triage Daily
o Read through new posts/threads and decide if they need reply either from the Mattress Experts, the active moderators of the site, or if it is a C2C (Consumer to Consumer) interaction that may or may not need any moderating.
o Spot any spamming activity and ban the spammer from the forum, and their IP address from accessing the forum according to TMU Forum Rules.
o Assign new posts or new threads to other active moderators and to yourself.
o Send notifications to the Experts that have not responded to the posts in their dedicated forums after 36 hours
o Send a compete Forum Triage board to all active moderators with assignments and appropriate notes.
· Perform Content research as needed for postings and add it to the TMU database
· Perform Product & company research as needed for postings and add it to TMU database
· Respond to the new posts assigned to you and any follow ups on any subscriber replies to your assigned threads
· Send an end of the day notes to TMU owner including clocked time (time log) for the day.
· Maintain organizational logs for the TMU database
· Social Media interaction two times a week (if time permits)
Abilities:
· Strong organizational skills
· Demonstrated writing and communication skills
Customer Service Skills
· Ability to do online research on mattress related issues and summarize it
· Any mattress related sales or mattress manufacturing experience would be a plus
Experience in the use Word, Excel, OneNote
· Online Chat experience (not required but a plus)
· Any other technical skill would be a plus (E. G. html or any type of coding, video editing and sharing, image editing etc.)
ID Proiect: #31895130
Detalii despre proiect
25 freelanceri plasează o ofertă medie de 13$/oră pentru proiect
Hi, I am interested in your project and I have all the skills you are looking for. Looking forward to your reply. Thank you!
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Agreed all! Hello, I have completed many projects like your last 7 years. I am Highly interested. I will do it for you. If I can very well then trust me and hire me! I’m glad to answer any questions you may have! Mai multe
Hello, I am professional freelancer with a Master's degree in Data analytics making me a suitable person for your project. I have more than 8 years of professional experience in Data analysis. Besides, I have skills i Mai multe
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Hy there, I'm highly interested in this job placement, as the moderator of the forum for TMU. I'm readily available for training and probation period and would love to be a part of TMU family on long term basis. I have Mai multe
50% advance full details about the business of the client. And logos, brand image, domain and hosting. Indicate what you need b you can start working Get It In a form of:
I WOULD LIKE TO SEE MYSELF IN A RECOGNIZED POSITION IN THE CORPORATE WORLD. HARDWORKING, CONFIDENT AND DYNAMIC PERSONALITY HAVING ABILITY TO WORK IN CHALLENGING ENVIRONMENT AND HAVE AMBITION TO ACHIEVE SUCCESS THROUGH Mai multe
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HI Recruiter. This is Raghu from Bangalore INDIA I have 12 plus years of experience in the field of customer service I started as a customer support rep for a regional telecom company for 6 years and 8 months then I g Mai multe
Greetings, TMU. I've around 10 years of experience with Forums as well as Customer Service under my belt, and I would love a chance to join your team and hopefully stick with it for years to come. About moderating fo Mai multe
Hello, I am a good fit for the job because I have the required skills to carry out work dutifully. I also have enough time to put in in order to deliver well. Thanks.
Hello. I have over five years of experience as a moderator in a console forum. In addition I have experience in programming and html. Ready to work on your project.
