Area of experiences:-
• Microsoft Systems (Servers & End Users).
• Servers Configurations.
• System Administration.
• Technical support.
• Remote support tools.
• Networking Management.
• Mikrotik Administration.
• Virtualization (Vmware Workstation, vSphere & Hyper V).
• backup Solutions (Veaam, VERITAS & Acronis True Image).
• Nas Storage (WD Cloud & QNAP).
Postions’ Duties:-
• Responsible for diagnosing & resolving hardware, software for end users problems.
• Acting as the first & second point of contact for all IT & technical queries.
• Developing the infrastructure and systems to meet the company needs.
• Working within a TCP/IP network environment, including DHCP, DNS and ethernet.
• Investigate specialist and complex IT support issues.
• Communicating with third party technical specialists.
• Configuring and managing backup & restore procedures.
• Maintaining a wide range of computer hardware and software programmes.
• Deploying new hardware, server backups & evaluating new software & security risks.
• Providing advice on selection and purchase of IT equipment.
• Maintaining maximum availability of supported services for users.
• Obtaining quotes for supply of goods and services from suppliers.
• Designing, implementing and managing Active Directory.
• Monitoring the progress of third-party maintenance contract suppliers.
• Ensure adequate antivirus protection & solutions are maintained and updated.
• Install, Configure, manage, Backup & Restore Databases with Microsoft SQL Server 2008,2012,2014,2016,2017 & 2019
Extra Experience:-
• MCITP Enterprise.
• MCSA 2016.
• CCNA.
• CCNA Security.
• MTCNA (Mikrotik Certified network Associated.
• English Elementary 201 AUC Certified (Grade A-).
• CompTIA A+ (220-901).
• CompTIA A+ (220-902).
• CompTIA A+ (220-1001).
• CompTIA A+ (220-1002).