Juan Q.

Hello, my name is Juan Carlos Quan. I am 36 years old. I have more than 7 years of experience in customer service, technical support, sales, retention, and live chat/email support. I have worked with both office-based and home-based projects either from a call center or a freelance project through Upwork. I worked with some of the most famous call centers such as SYKES, Teleperformance, Concentrix, Telus, and Focus Services. I have also worked for over 7 years on freelance projects like TandeTransit, Grupo Noa International, Accompli, Real Friend Inc, Customer Service Integration, Cloud Assist, and Value HR providing general support, assisting customers through the company website, filing disputes, and processing refunds, doing an interview and hiring new agents. I am strong-willed, focused, detail-oriented, results-driven, and very fast at learning new things and capable of delivering good results within a short time frame, I am fluent in Spanish and English at a native level both written and spoken.