Deepika H.

I have 7years and 9months of experience in IT. ServiceNow: 3 years and 7 months of experience in ServiceNow Development. Have worked on various modules in Service Now like Service Catalog, Incident ,Change, Knowledge ,HR Management ,CMDB ,Project Portfolio Management, Customer Service Management. Enhanced various modules in Service Now using Business rules, Client scripts, UI Polices, Script Includes. Created Portal, Pages and custom widgets for various requirement. Used Workflow editor to design workflow of various modules and for triggering of various events, tasks and notifications and for automating the Service Catalog. Worked on Inbound Email Action, Notifications, Email Templates & Notification Scripts. Used Import Sets to extract data from various other sources and field mapping for customer On-boarding. Configured SLA`s and ACL`s . Worked on Tables, ACL’s, Forms, DB Views and UI Pages. Implemented the reports and dashboards. Created Data Source ,Transform Map, Import Set for Loading Data from third party application. Integrated various external application using Integration Hub and Flow Designer. Created Test cases and Test Suites Using Automated Test Framework. Have extensive knowledge in virtual agent, agent workspace and nowmobile. BMC Remedy: 3 years and 4 months of experience in BMC Remedy. Have good knowledge is ARS7.x/8.x/9.x as well as ITSM 7.x/8.x./9.x as well as MY IT 2.x and 3.x. Extensive knowledge on BMC Remedy ITSM and SRM Customizations, SSO, SCCM, People Data Integrations. Worked on integrating BMC Remedy with Monitoring tools like BEM . Well acquainted with Development/Customization of workflows. Good in AR system application and development, foundation data, customization, support. Good in understanding the AR workflows and building an application. Migrator tool, which is used for deployment (Release Management). Experience in creating and modifying Remedy server objects: Forms, Menus, Active links, Active link guides, filters, Filter guides, Escalations and Applications.