Dennis M.

I worked as a customer service representative for more than 2 years now. I was once a technical support for more than a year and then I became a retention specialist for that same company. I then worked as a Customer Loyalty specialist via email and chat for an e-commerce store based in the USA. Our primary role is to help every customer with all the transactions including shipment, refund and return, product inquiries and all other issues that might come along. In short, we are tasked to make the customer happy with every purchase. Aside from being a customer service agent, I became a personal assistance when I was in college for a local company in the Philippines. I am tasked to do all the paper works including data encoding, inventory checking and delivery request.