Brandon A.

IT support professional seeking a full-time role in Information Technology. Results-oriented and adaptable IT operations professional with experience in customer service, technical support, PC maintenance, and system administration. Possess adeptness in implementing technology-based solutions for business problems, along with standards, procedures, and processes that improve business functionality. Areas of expertise include: ❑ Help Desk Ticketing Systems ❑ Problem Diagnosis ❑ Technical Troubleshooting ❑ Computer Building ❑ SLA (Service Level Agreements) ❑ Phone & Online Support ❑ Office 365 Support ❑ Emotional Intelligence ❑ Repairing & Replacing Hardware ❑ Customer Service ❑ Complaint Handling ❑ Software Installs/Uninstalls ❑ Virus Removal ❑ ITIL (Information Technology Infrastructure Library