## BIO
**<u>Imani G. Mann-Martin -</u>** **<u>64 Trinity Street</u>****<u>,</u>** **<u>Newton</u>****<u>NJ</u>****<u>07860</u>****<u>[login to view URL] (h) </u>**
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**07/10-Present Hartshorn Services ** Parsippany, NJ
Temporary work for various corporations utilizing receptionist, customerservice, and administrative skills.
*Current Assignment – LEO Pharma Inc.,* *Parsippany**NJ*
*Receptionist: Aiding with Human Resources Mass Hiring for Sales Representatives.*
*Past Assignment: Colliers International,* *Parsippany**NJ*
*Receptionist: Covered position for regular employee’s vacation. Aided in Mass Mailing.*
**08/06-01/09 Stacey Electric Service** Orange, NJ
**Customer Service / Office Manager Assistant**
**Customer Service Manager:**
Handled incoming calls, scheduled service visits and follow-ups
Opened new accounts and follow-up on existing accounts
Handled all customer concerns and complaints
Trained new employees – customer service representatives as well as technicians on policies and procedures for entire company
Reported directly to office manager with reports and customers service analysis on a bi-weekly basis
Aided in creating new customer service database as well as training on computer database
**Office Manager Assistant:**
Coordinated weekly meetings for office and technicians’ schedules
Kept running log of employee performance including attendance
Reported to inventory manager for materials
Typed and printed proposals
**05/05-10/05 R & R Marketing ** West Caldwell, NJ
Accounts Receivable
**Office Administrative:**
Worked as assistant to head credit manager.
Inputted payments to all account holders by check or cash.
Trained as a back-up cashier for clients and sales personnel.
**Customer Service:**
Aided each client with detailed information about their account
Performed delinquent account look-up for head credit manager.
Processed delinquent account information by contacting customer in order to receive payment.
Processed delinquent account information to company lawyer for further processing.
**5/03- 05/05 Moose Mountain Marketing, Inc.** Parsippany, NJ
*Receptionist/Customer Service Specialist*
**Customer Service:**
Compiled, analyzed and officially reported all customer service complaints while also developing trouble shooting techniques.
*Please note: Aided in creating new customer service database which generated proficient record keeping from 5 years prior until current. Aided in creating new customer service software utilizing Microsoft Access to improve time used and accurate account information during shipping procedures.
**Office Administrative:**
Collection and distribution of office correspondence via email/ Fax
Receiving and distribution of incoming packages via Domestic /International shipping
Bookkeeping and maintaining of all office records and correspondence
Sales / Product Development (Trainee-Internship)
**4/02-12/02 - First Union National Bank ** Springfield, NJ
*Teller/Back-Up Teller Manager/Bookkeeper*
Record and Bookkeeping
Assisted in Payroll Procedures
Performed opening and closing account procedures for entire branch
Supervision and Training New Hires
Responsible for opening and closing branch
Served as an upcoming events coordinator for branch and district
**Education**
**2009-Present ** **Sussex****County****Community College**
A.S. Business Administration
Anticipated Graduation Spring 2011
**2003- 2006 ** **Gibbs****College**
*A.A.S Business Administration – Marketing Specialist (55 Credit hours earned)*
**2000-2002 William Paterson University**
Major: *Pre-Med*
Minor: *Communications*
*Second Year Biology*
Skills
***Computers:***
*Microsoft Windows: MS Word, MS Excel, MS Power Point, MS Outlook, MS Access, Lotus, Internet Versatility,*
***Event Planner***
*Private Sector Experience*
Accomplishments
*Township**of* *Irvington**mayoral certificate for community service*
*Township**of* *Irvington**mayoral certificate for board of education liaison*
References
Furnished Upon Request
**Salary Requirements: 37,500 – 47,500 per year**
## Area of Expertise
***Computers:***
*Microsoft Windows: MS Word, MS Excel, MS Power Point, MS Outlook, MS Access, Lotus, Internet Versatility,*
***Event Planner***
*Private Sector Experience*
