Johnson J.

 Handling a team of 10 people, Leaves, timesheets approvals  Meeting with clients regards to projects  Preparing SLA, weekly and monthly reports  Provided technical solutions support to local office personnel and Remote VPN Users  Performed all adds, moves, and terminations for all user Active Directory and Exchange Accounts, including Password changes, rights and access permissions, and user set-up and deletion  Provided technical support for corporate users to include setting up computers, passwords, rights and responsibilities using Active Directory  Notified customer of issue status and follows-up with customers to ensure problems have been resolved satisfactorily.  Configured and installed software for end-users' desktops, scanners, Laptops Printers  Created tickets in Service Now ticketing system and followed up on tickets to provide resolutions for end users Providing technical support for numerous software's and applications.  Assisting end users with application and Active Directory password resets.  Created accounts for Webex, Cisco Extensions  Created and managed Mailboxes, Distribution Lists, and Shared Folders  ITIL V3 foundation certified  Prince2 foundation and practitioner Professional Skills  Installation, Maintenance and Troubleshooting of Windows XP, Windows Vista, Windows7 and Windows 8.  Good knowledge on Basic Networking Concepts.  Installation and Configuration of Printer.  Outlook configuration  Ready to provide onsite supports to customers.  Providing service support for SYSTEMS.  Creating Accounts in Active Directory  Creating email accounts in Office365  Created and managed Mailboxes, Distribution Lists, and Shared Folders  Create Distribution list Job Profile  Assembling of computer hardware, Installation of Operating Systems.  Troubleshooting of Hardware, Operating System and Network.  Configuration & Installation of Network Printers.  Installation, Maintenance and Troubleshooting of Windows XP, Windows Vista, Windows7 Windows8, Windows10.  Looking after and maintenance of hardware of various brands including HP, Dell, Lenovo and IBM.  Installation of all kind of Software for support of User.  Creating & managing user’s profile.  Connecting & Configuring PCs for use on LAN.  Used to rectify the Hardware/Software/LAN issues for end users.  Monitoring the Logged calls.  Handling and resolving the escalated calls.