Kathleen A.

I've been in the outsourcing industry for roughly 3-4 years. I've handled customers from the telecommunications industry, particularly on billing and technical support. I have also experienced handling travel accounts, basically I have an in-depth training in Delta's airline policies, also have knowledge on IATA 1, 2 and 3. I also am greatly involved in lead generation and sales as I have used the skills I've earned from customer service to B2B accounts.