Profile cover photo
Acum urmărești pe .
A apărut o eroare la urmărirea utilizatorului.
Utilizatorul nu le permite altor utilizatori să-l urmărească.
Urmărești deja acest utilizator.
Planul tău de abonament permite doar 0 urmăriri. Alege un abonament superior apăsând aici.
Ai anulat urmărirea utilizatorului.
A apărut o eroare la anularea urmăririi utilizatorului.
Ai recomandat pe
A apărut o eroare la recomandarea utilizatorului.
A apărut o eroare. Reîncarcă pagina și încearcă din nou.
Adresa de e-mail a fost confirmată.
Avatarul utilizatorului
$5 USD/oră
bliss pajac road, lapu-lapu city, philippines
$5 USD/oră
Momentan, aici e ora 4:39 a.m.
S-a înregistrat pe ianuarie 24, 2023
0 Recomandări

Ker A.


0,0 (0 recenzii)
$5 USD/oră
bliss pajac road, lapu-lapu city, philippines
$5 USD/oră
Proiecte finalizate
Conform bugetului
La timp
Rata de angajare repetată

QA Team Lead | Virtual Assistant | Cold Caller

Hello! I specialize in providing top-notch services as a QA Team Lead, QA Supervisor, Calls Quality Control Specialist, and Market Research Interviewer. With a solid background in these areas, I am equipped to deliver exceptional results and drive excellence in quality assurance and market research. 1. Quality Assurance (QA): Proficient in overseeing QA processes, establishing quality standards, conducting audits, and implementing corrective actions. Skilled in creating and maintaining QA documentation and training materials. 2. Calls Quality Control: Extensive experience in monitoring and evaluating call quality, providing constructive feedback to agents, identifying areas for improvement, and implementing quality control measures to enhance customer satisfaction. 3. Virtual Assistance: Capable of handling various administrative tasks remotely, including managing calendars, scheduling appointments, coordinating travel arrangements, organizing files, and responding to emails. Proficient in utilizing productivity tools and maintaining confidentiality. 4. Market Research Interviewing: Skilled in conducting in-depth interviews with research subjects to gather valuable insights, analyze data, and generate reports. Knowledgeable in qualitative and quantitative research methodologies. 5. Leadership and Team Management: Strong leadership abilities in guiding and motivating teams to achieve high-quality results. Experienced in setting team goals, providing coaching and mentoring, conducting performance evaluations, and fostering a collaborative work environment. If you are seeking a dedicated professional with expertise in QA Team Leadership, QA Supervision, Calls Quality Control, and Market Research Interviewing, I am here to provide specialized services tailored to your specific needs. Let’s connect and discuss how we can drive quality, optimize processes, and gather valuable insights together. I am proficient with a variety of tools including; - Slack - Whatsapp - Zoom - Word - Excel - Skype - Drive - Mail - Smartmoving - RingCentral - Webex - Ms Teams - Outlook

Ia legătura cu Ker A. în privința proiectului

Conectează-te ca să discuți prin chat despre detalii.


Modificările au fost salvate
Nu există recenzii!


Calls Quality Control Specialist

Best California Movers
mai 2023 - Prezent
Key Skills: • Calls Quality Control • Customer Service Excellence • Call Monitoring and Evaluation • Feedback and Coaching • Performance Analysis • Process Improvement • Training and Development • Quality Assurance Standards

QA Team Lead

Dynata Global
ian. 2021 - sept. 2022 (1 an, 8 luni)
> Ensure production quotas and quality are achieved continuously > To supervise the agent output regarding quality, quantity & efficiency > Responsible for daily work management activities like agent concerns and issues > Organized meetings especially those agents with low performance > Evaluate the production rate from the previous day and diagnose causes and possible solutions to any deviations reflected in the production

Quality Assurance Supervisor

Dynata Global
feb. 2019 - dec. 2020 (1 an, 10 luni)
> Conduct performance reviews > Co-ordinate, assign and review work > Identify training needs and train workers in job duties and company policies > Monitored performance of 8 co-workers, giving regular feedback, assessment, and coaching


BS - Secondary Education - College level

University of Cebu in Lapulapu and Mandaue, Philippines 2013 – 2018
(5 ani)

Ia legătura cu Ker A. în privința proiectului

Conectează-te ca să discuți prin chat despre detalii.


Programul Freelancer preferat
Identitate confirmată
Metodă de plată confirmată
Număr de telefon confirmat
Adresă de e-mail confirmată
Conectat(ă) prin Facebook
Utilizatorul anterior
Utilizatorul următor
Invitația a fost trimisă!
Utilizatori înregistrați Totalul proiectelor postate
Freelancer ® is a registered Trademark of Freelancer Technology Pty Limited (ACN 142 189 759)
Copyright © 2023 Freelancer Technology Pty Limited (ACN 142 189 759)
Se încarcă previzualizarea
S-a oferit permisiunea de depistare a locației.
Ți-a expirat sesiunea pentru conectare sau te-ai deconectat. Conectează-te din nou.