Ker A.

Hello! I specialize in providing top-notch services as a QA Team Lead, QA Supervisor, Calls Quality Control Specialist, and Market Research Interviewer. With a solid background in these areas, I am equipped to deliver exceptional results and drive excellence in quality assurance and market research. 1. Quality Assurance (QA): Proficient in overseeing QA processes, establishing quality standards, conducting audits, and implementing corrective actions. Skilled in creating and maintaining QA documentation and training materials. 2. Calls Quality Control: Extensive experience in monitoring and evaluating call quality, providing constructive feedback to agents, identifying areas for improvement, and implementing quality control measures to enhance customer satisfaction. 3. Virtual Assistance: Capable of handling various administrative tasks remotely, including managing calendars, scheduling appointments, coordinating travel arrangements, organizing files, and responding to emails. Proficient in utilizing productivity tools and maintaining confidentiality. 4. Market Research Interviewing: Skilled in conducting in-depth interviews with research subjects to gather valuable insights, analyze data, and generate reports. Knowledgeable in qualitative and quantitative research methodologies. 5. Leadership and Team Management: Strong leadership abilities in guiding and motivating teams to achieve high-quality results. Experienced in setting team goals, providing coaching and mentoring, conducting performance evaluations, and fostering a collaborative work environment. If you are seeking a dedicated professional with expertise in QA Team Leadership, QA Supervision, Calls Quality Control, and Market Research Interviewing, I am here to provide specialized services tailored to your specific needs. Let’s connect and discuss how we can drive quality, optimize processes, and gather valuable insights together. I am proficient with a variety of tools including; - Slack - Whatsapp - Zoom - Word - Excel - Skype - Drive - Mail - Smartmoving - RingCentral - Webex - Ms Teams - Outlook