Shimeson M.

I am a young lady who is passionate about developing a positive customer service experience, administrative experience and fostering healthy working relationships with the aim of improving retention rates. I am passionate about creating memorable experiences for customers and ensuring their satisfaction and handling all aspects of their communication and problem resolution, providing friendly and professional services through phone, email and chat. I hold a Bachelors degree in Sociology, with a certification in Human Resources Management. I pride myself on my communication, problem solving and people skills. I am good with tools such as: - communication tools such as Skype, slack. - collaboration tools such as Google workspace, Trello. - call tools. - File management. Such as Google drive, Microsoft one drive. - Time management tools. Such as clockify. I have years of customer support, sales and administrative experience different industries, including, real estate, government. How can I help you? Feel free to contact me and let me know your job requirements! [login to view URL]