Monica Jazz B.

More than 5 years work experience in Service Desk Engineer field. Current position as a Computer engineer has taught me the importance of clear communication and customer service over the phone. In my current role I resolve customer problems, give sales pitches and take accurate notes of conversations with customers. I am a goal and results oriented team player who is reliable, punctual and experienced in taking inbound calls from customers regarding products and services. Over the phone I will be an excellent ambassador, and someone who will create a professional first impression that customers will remember for the right reason. Furthermore, I have a proven track record dealing with a high volume of calls on a daily basis. I consider my strongest points to be my impeccable phone manners, my clear voice and my ability to deal with agitated or distressed customers. Should you find I can fit with you listing job, feel free to contact me at your convenience. Have a nice day !