Muteeb A.

Professional with 3 years of experience in client servicing”. • Involved in managing a claim from the start through to settlement • Handled claims efficiently and made sure that payment for valid claims was made to policyholders • Involved in making decisions on the extend and validity of a claim • Negotiate settlements with claimants in accordance with policy provisions • Determined completeness and validity of claims • Maintained a superior quality rating of 95% in file handling and claims resolution • Uncovered fraudulent claims scheme; provided evidence leading to recovery of insurance overpayments • Selected by supervisor to assist with file closures; resolve complex claims-processing issues • Participate in quality control-audits; and monitor claim status update • Processing new insurance claims notifications • Collecting accurate information and documents to proceed with a claim • Monitored the progress of a claim • Ensured the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines • Involved in managing a claim from the start through to settlement • Handled claims efficiently and made sure that payment for valid claims was made to policyholders • Involved in making decisions on the extend and validity of a claim • Negotiate settlements with claimants in accordance with policy provisions • Determined completeness and validity of claims • Maintained a superior quality rating of 95% in file handling and claims resolution • Uncovered fraudulent claims scheme; provided evidence leading to recovery of insurance overpayments • Selected by supervisor to assist with file closures; resolve complex claims-processing issues • Participate in quality control-audits; and monitor claim status update • Processing new insurance claims notifications • Collecting accurate information and documents to proceed with a claim • Monitored the progress of a claim • Ensured the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines