Mohsin I.

Thirty Seven (37) years in Telecommunications and Networking industry.  10 years in Pakistan  27 years in GCC & Middle-East region (Kuwait) at top executive management level Primary Expertise; - Project Management - Technical writing - Report writing - Proposal writing - Public service telecom infrastructure, engineering & operations - Customer experience (CX) strategies & management - Customer & technical support service operation - Digital transformation programs for large corporates and organizations - C-level engagements & advisory - Business & technical relationship management with global operators - SaaS, IaaS, BSS & OSS - Strategic planning - KPI management for achievement of strategic objectives and business success - Telecom regulatory consultation and advisory (Middle-East, Pakistan region) - Acquisitions & mergers of telecommunication operations - Business process gap analysis and reengineering - Consultation & advisory experience with government & public sector organizations - Contract negotiations & administration - Service fulfilment & project management - Service level assurance & performance management Management Experience - Have been in top management positions since the last 25 years (of my 37 years of work) - Head/AGM of Engineering, Public service infrastructure, Network Operations & Customer Support areas for last 20+ years - Strategic planning - Inter-carrier business operations & relationship - Contract negotiations & administration - Sales & product support - Product design and pricing management Operational Experience - Customer support & Service assurance management - KPI management - Project management - Core & Access network planning - Internet & Data public network operations & management - Global network support services operation - 24x7 Network Operation Center (NOC) operation - 24x7 engineering services operation - Global fiber optic cable systems - Int’l capacities management & operations - Staff management & control - Global cable systems operation & management - Data center design, implementation and operation - Cloud platform design, implementation and operation - Telecom services product design Technology Experience - Over 36 years professional experience in Telecommunications technologies: - X.25, TDM, FR/ATM, SDH, Satellite, IP/MPLS, Internet, Optical networking - Data centers, Public and private cloud, IT platforms and services, SaaS, IaaS - Extensive technology experience covering core & access networks, Data center setup, operation & maintenance - Wireless, GPON/FTTH, and xDSL based access networks - SDN & SD-WAN Academic - B.S. Electronics Engineering with ‘Telecommunications’ as major