Paolo P.

## BIO 30 Years I.T. Industry Retailing software product development including Till, Store, Back Office systems Software change control. Management and product support. Full product lifecycle from initial concept to implementation and support. Business development, management and process review. Team leading, mentoring and coaching. Current: Website development, consultancy, marketing and support. Photoshop image editing. Video creation / editing. Videostudio. PCMS (UK) 1999 - 2005 Quality Assurance Manager Liasin g with Development Project Manager and Blue Chip customers. Scenario based testing / Regression testing / Defect management. Development Project Manager Producing, maintaining and monitoring development plan for Point of Sale, Back Office, Central and interface systems Managing development tasks split across teams at three sites Risks and Issues logging, monitoring, escalation and resolution. Resource balancing, management reporting, metrics, review of development process, working practices and change recommendations. Business Analyst Business requirements analysis, writing use cases, being based at customer site Standardising customer requirements for product Senior Developer Recommended, influenced and implemented product support function for the team Managing application change requests, support calls and defect resolution. Improving workflow between teams and departments. Containment and resolution plans for user operational issues. Coaching / Mentoring.   Creative Leisure Enterprise 1990 - 1999 (Small retail company, comprising HQ with warehouse (Nottingham) and four retail outlets throughout UK. Importing and retailing leisure kits. 35 Non-IT employees) Systems Director Develop and refine the business plan, setting priorities, goals, objectives and strategies including cash flows, sales forecasting and profitability predictions Oversee the implementation of the business plan Develop the relationships between the company and its service providers Created an operating and administration structure for running a small retail business and expanded it to a chain of four stores with HQ, mail order and warehouse Instigated, developed and implemented EPOS, Sales Analysis/Forecasting and other IT solutions including PC Network for office and stores, Accounts systems, Cash Flow Forecasting, Time Keeping and Payroll Processing, Desktop Publishing, Procedures and Administration Promote and Develop the use of these IT solutions and procedures Trained HQ & Branch staff to use Microsoft and other software Implemented security procedures using statistical and graphical analysis Set up a warehouse and EPOS for handling imports, distribution and mail order Provide operational support for EPOS System, Management Information and Administration Systems Giving on-site training and helpdesk support for PC based applications by using telephone and remote access software Support and Maintain PC\'s, Printers and LAN including installing and configuring new Hardware and Software.   CCN Systems (Now Experian) 88 -90. Systems Developer / Senior Programmer. Investigation, design & presentation to user of system amendment specifications (Credit Card legal system). Program design / Programming support Team leader On Site support with user . East Midlands Electricity 84 - 88 Programmer Technically astute rapidly getting to ease to with technologies Systems Design and Structured Programming on a variety of projects Full product development lifecycle Increasing responsibilities up to leading a team of programmers Interteam relations and user contact Tutoring/Mentoring Presentations on procedures and methods to trainee programmers Product evaluation for software development tools. ## Area of Expertise All Round IT Development & Management skills in Mainframe and PC environments. To mention just a few... DOS/WINDOWS/WFWG/W95/98/XP Unix/Linux TSO/Roscoe MVS/XA/JCL Web Design / Photoshop / Videostudio / VB / Publisher / Access / Excel / Powerpoint / Frontpage / Oracle / SQL / MS Project CVS / StarTeam / XMLSpy SAGE Accounting & Payroll COBOL (Many Flavours) / ALGOL MANTIS SPF / Fileaid RAS DTP MS Publisher / Pageplus  Emulation Software