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Shayn D.

@shayndemur

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$65 USD/oră
Steagul UNITED STATES
las vegas, united states
$65 USD/oră
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Technical Business Analyst and Technical Writer

Technical project management professional with a successful track record of leading remote projects to ensure business continuity and resilience, strong emphasis on user adoption/change management as well as building relationships and influencing key stakeholders; One of those rare right brain/left brain breeds who is adept at translating business speak into geek speak and vice versa. ● Business Analysis ● BRD/FRD ● Data Analysis ● Process Mapping & Strategy ● RFP, SoW, BoM ● Stakeholder Management ● Project Planning and Development ● Vendor Management ● Agile methodologies (Scrum, Kanban, Lean) ● Waterfall methodology ● Information Security Governance ● Risk Management ● Information Security Process Improvement ● Technical Writing (Policies/Disaster Recovery/Business Continuity Plans/BIA) ● Network Engineering Knowledge ● HIPAA/EHR Knowledge ● MS Office Suite, SharePoint, MS Project, Visio, Lucidchart, Jira, Asana, Smartsheet, Business Objects ● Unica, SQL, Python, Salesforce, Tableau, R(familiarity)

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Recenzii

Modificările au fost salvate
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Experiență

IT Project Manager and Interim Business Analyst

Caterpillar Dealer
apr. 2019 - dec. 2021 (2 ani, 8 luni)
Increased savings by initiating and fostering relationships with vendors to communicate on problem areas and work closely to resolve Consistently met project goals of being on time and on budget Gathered business requirements by collaborating with cross-functional team members Reviewed the strategy and roadmap for all features Prioritized the deliverables and verified the configuration and testing of all new technology solutions Implemented infrastructure expansion and upgrades (wireless, cloud migrations) Worked with team to ensure preparation of technical documentation Successfully managed and implemented the PCI-DSS level-4 program as well as SOC 2 analysis Created and administered the IT Security policy Supported the company's financial objectives by forecasting requirements, assisting with the annual budget, and scheduling expenditure Led ERP upgrade Managed enterprise software implementations Environment: Waterfall/Agile, Best CX, W10, Excel, SQL Server, Azure, SharePoint, Planner, MS Project, Jira, Asana, Lucidchart, UltiPro, Cognos

Technical Business Analyst/Project Manager

Global Engineering Design
oct. 2013 - nov. 2018 (5 ani, 1 lună)
Roles included Product Owner, Scrum Master, Business Analyst, or Project Manager depending on the project/client Developed implementation methodologies to rein in project costs while meeting key milestones Led business intelligence initiatives including eliciting data insights Managed deployment projects to handle the integration of legacy platforms to Salesforce.com (including user and license administration / troubleshooting / data migration) o Workflow management o Integrations o security/case management/service channels configurations Oversaw and coached project teams of 10 to 30 (Developers/BAs/Network/Systems Engineers)

Technical Account Manager/Project Manager

NOVATECH SERVICES
mai 2011 - oct. 2013 (2 ani, 5 luni)
Responsible for acquiring clients, project management, business development, and staffing augmentation Conceptualized and implemented a strategic marketing plan that generated 37% increase in managed services revenue. Sustained strong revenue gains, despite a fiercely competitive and declining market Grew business and expanded territory for cloud services to the East coast and Southern states Environment: Waterfall, Windows 7, Excel, Salesforce, EHR, PaaS/IaaS/SaaS, HIPAA, PowerBI, Wireless

Educație

MBA

Golden Gate University, United States 2010 – 2011
(1 an)

MFA: Critical Studies (Critical Writing Program)

California Institute of the Arts, United States 1999 – 2001
(2 ani)

Bachelor of Arts

California State University-Long Beach, United States 1994 – 1997
(3 ani)

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